Since we first published the 5 levels of AI assistants, I've spoken about them at conferences, the community has commented, pulled them apart, and pushed the thinking further. The market and tech have changed, and it's time for an update.

Conversational AI is hard, and it is a huge opportunity. We have the chance to build the most user-friendly applications in the history of software. There's one idea I'd like you to keep in mind when reading this post: end users are already telling us what they want from AI assistants, and to get to level 5 we "just" have to listen.

Why this matters

The internet and smartphones have made travel (and many other things) vastly easier for my generation. But people close to me have been left behind because they lack confidence with the technology. If instead we can use tech the same way we interact with other humans, we have a chance to build software that serves vastly more people.

Making it possible for anyone to use conversational AI is already hard, but it's not enough. We also need to empower all kinds of people to create these applications. There are a million important uses for this technology that big tech companies will never build (check out our showcase for some examples). The only way that can happen is through a massive developer movement.

If you're reading this, you've probably built conversational AI before and know that it's not easy. You and I and everyone who has experience with this owe it to the next generation of developers to build better tools and abstractions so they don't have to find out how hard it is the hard way.

For more

https://rasa.com/blog/5-levels-of-conversational-ai-2020-update/